Attention: Your Service Department Is Leaking!
Attention: Your Service Department Is Leaking! Service revenue should be a major profit center for dealerships. Yet many dealerships unknowingly miss these opportunities due to outdated inspection processes, poor customer communication and a lack of follow-up on declined services. Service Revenue Is Going Down the Drain Imagine your service department as a leaky faucet. At […]
Key Email Marketing Challenges for Today’s Car Dealerships
Struggling to reach your dealership customers via email? You’re not alone. With stricter spam filters, outdated CRM systems, and decaying contact lists, car dealers across the U.S. are seeing their email marketing efforts fall flat.
Enhancing Customer Experience in Dealership Service Departments
Enhancing Customer Experience in Dealership Service Departments Many dealerships face challenges that hinder the delivery of exceptional service. Addressing these challenges requires a strategic focus on communication, efficiency and personalization. The service department plays a pivotal role in shaping customer perceptions and fostering loyalty. A seamless, transparent and customer-centric service experience boosts Customer Satisfaction Index […]
Boosting Owner Retention: A Critical Strategy for Every Dealership
Boosting Owner Retention: A Critical Strategy for Every Dealership By enhancing the way your dealership interacts with and retains service customers, you’re not only ensuring repeated business but also setting a foundation for increased profitability and market presence. As global trade tensions and supply chain challenges reshape the automotive industry, the importance of owner retention […]