Like in autonomous cars, where video and AI see and react to what is happening, you can use the same technology at your dealership to improve the overall customer experience, including minimizing wait time – the biggest complaint. ‘Big Brother’ can watch and tell you when a customer has waited 2 hours for a 30-minute oil change. The future is here and is used by companies like Delta, Marriott, major retail chains, and even some large dealer groups. This session will be an “eye-opening” dive into the future and how dealers can use this new technology to build customer retention.